AT Media Partners
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Client onboarding

Fill this in live on the onboarding call. It saves as you type, so a refresh won't lose anything.

1

Admin

Who they are and how to reach them.

2

Services

Both matter equally. "What they don't do" stops the setters booking out-of-scope jobs.

3

Service area

Search a suburb or click the map to drop a pin, then set how far they travel. The media buyer targets from this and the setters check postcodes against it.

No pins yet. Add at least one.

4

Tech setup help

Tells the CSM how much hand-holding the client needs.

Facebook Business setup
Business portfolio, page, ad account
Slack
Installed on phone and desktop
GoHighLevel
App installed, notifications on
5

Their team and our call centre

Extra people get invited to both Slack and GoHighLevel (the owner is invited automatically). Then choose call centre or standard.

Call centre *
Default is call centre.
Sales rep on the account *
6

Customer Success Manager

Their main contact. The onboarding call gets booked in this person's calendar.

Fathom call recordings
Optional. Paste the share links so the team can hear the calls.
Emailed from GoHighLevel with the welcome email. Untick for clients on no lock-in terms.